Question 1

How do I place an order?

Accepted Answer

Please select the desired products and size if applicable and add the same to the cart. Then proceed to check out. Select Paypal payment option and complete the transaction. Once your payment is confirmed in Paypal you will be re-directed back to Order confirmation page. You will also get an order confirmation email. We strongly recommend you to register/sign-in so that you can track your orders.

Question 2

How do I reset the password?

Accepted Answer

You can reset your password by clicking on the “forgot password?” option in the login page. If you are still facing an issue, please email your registered email id and contact number to support@soch.com and our team will further assist you.

Question 3

Order was unsuccessful/transaction declined?

Accepted Answer

Please email your registered email id and contact number to support@soch.com along with your concern. We will revert at the earliest with the resolution. You can also reach us at +91-7406800003 and WhatsApp also on the same number from 10am to 7pm IST(Indian Standard Time) Monday to Saturday.

Question 4

How do I track my order?

Accepted Answer

When your order is out for delivery, you will receive a notification by SMS with details and also you can track the order with the help of order ID or AWB on the website at the following link https://www.soch.com/ca/sign-in

Question 5

How do I cancel my order?

Accepted Answer

Please share your order id and reason for the order cancellation at support@soch.com. Our team will confirm the order cancellation status. Please note that the order can be cancelled only before it is dispatched, once the order is dispatched order cancellation will not be accepted.

Question 6

How do I return my order?

Accepted Answer

Currently, we don't offer returns or exchanges.

Question 7

How can I exchange the product?

Accepted Answer

Currently, we don't offer returns or exchanges.

Question 8

How do I get the product delivered on priority?

Accepted Answer

PPriority dispatch option is not available with us but as per the estimated date, the product will be delivered to your shipping address.

Question 9

How long does the refund process take?

Accepted Answer

Refund is done only when an order is cancelled. Your refund will be initiated by us within 5-7 business days.

Question 10

What is profile update?

Accepted Answer

You can login to Soch circle and update your complete profile.

Question 11

Do I need to have an account to purchase on Soch online?

Accepted Answer

We recommend our customers to login as a user, this will help you to track your order online, avail loyalty points and other offers from us.

Question 12

What kind of offers are available on Soch?

Accepted Answer

Please stay connected with us on social media like Facebook & Instagram and also be a part of our loyalty program Soch circle for updates on latest collections and promotions/offers run by Soch.

Question 13

My login is blocked. How can I unblock it?

Accepted Answer

Please email us a screenshot of the error to support@soch.com. Our team will further assist you. Alternatively, you can WhatsApp us on 7406800003 from 10am to 7pm IST(Indian Standard Time)  (Monday to Saturday).

Question 14

Is my credit card/debit card information secure and safe?

Accepted Answer

Yes. Soch follows the best security practices. Any information you enter while transacting with us is sent in an encrypted format to protect you against unintentional disclosure to third parties.

Question 15

Can I make an order for and on behalf of someone else?

Accepted Answer

Definitely, simply enter the details of the customer at the time of the order placement.

Question 16

How do I know my order is confirmed?

Accepted Answer

You will receive an Email upon your order confirmation which will contain your order details. If you have not received it within 1 hour from the time of ORDERING, please call us at 7406800003 or email us at support@soch.com

Question 17

What are my cancellation charges?

Accepted Answer

Currently we do not charge for order cancellation. In case you have to cancel an order, we recommend to cancel the order before the product is shipped i.e., within 24 hours of placing the order.

Question 18

How will I get my money back after cancellation?

Accepted Answer

We will initiate the refund procedure as soon as the cancellation is completed. However please allow us up to 5 to 7 business days for the refund amount to reflect in your account.

Question 19

How do I correct the wrong spelling in my name or address changed post placing an order?

Accepted Answer

You can email at support@soch.com within 24 hours of placing the order. Registered users can correct name or address by logging into their account and accessing profile update to make the necessary changes.

Question 20

How can I change the date and time of delivery of the product?

Accepted Answer

You can email us your request for change in date and time of delivery at support@sochstore.com within 24 hours of placing the order.

Question 21

What do you mean by out of stock?

Accepted Answer

An item is marked as 'out of stock' when it is not currently available. If you want to be notified when the product is back in stock you can enter your email ID/contact number and click on “Notify” and you will receive an intimation when the product is back in stock.

Question 22

Is Cash on Delivery (COD) option available?

Accepted Answer

Currently we don't support Cash on Delivery (COD).

Question 23

How can I track the status of my refund?

Accepted Answer

To know the refund status, kindly share your order details to our email id at support@soch.com , our executive will get in touch and share the refund status.

Question 24

Can I change the Shipping Address?

Accepted Answer

To change the shipping address, kindly send us email at support@soch.com.

Question 25

What is RTO?

Accepted Answer

Return to origin or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons: You are not available to receive the order Your location is out of delivery area of the courier. Your address is not traceable.

Question 26

What are modes of refund available after cancellation?

Accepted Answer

You will receive the refund in the same mode of payment through which the payment was made.

Question 27

What are various modes of payment available?

Accepted Answer

We accept multiple modes of payment such as credit cards, debit cards.

Question 28

How do I pay using credit/debit card?

Accepted Answer

We accept payments made by credit/debit cards issued by major banks and are supported by Paypal. Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards.To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards: We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Question 29

Is it safe to use my credit/debit card on Soch?

Accepted Answer

Your online transaction on Soch is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on Soch are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Nexus Shantiniketan

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